great customer service experience from PEET

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great customer service experience from PEET

Postby plant_one » Mon Oct 07, 2019 9:48 am

so i have a PEET boot dryer, one of the Advantage models with the fan on it.

when i got home from last week's fishing trip, the fan motor assmebly was acting up.


went to submit a warranty claim and my model has a "if yours stopped, please call us" alert tagged on the RMA paperwork. so needless to say i was totally expecting the worst.


made the call this morning, and as soon as i mentioned the model and what was going on, the CSR explained that the fan module is user replaceable and immediately asked for my shipping information.

Less than 3 mins on the phone and my part is on the way. No argument, no "we need a copy of your receipt" etc. just a simple your part will be there in a few days, thank you for being a PEET customer.

way to own it guys!
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plant_one
 
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